Last updated: October 6, 2026
If you are not happy with a purchase, ask for a refund within 30 days of the purchase date. We grant any reasonable request, and the policy is not limited to problems with the files: a seal you no longer need, a cancelled project or a change of mind all qualify. We refund the full amount you paid, and there is no fee to ask.
The only requests we decline are ones that look like abuse, such as repeatedly buying and refunding seals.
Seals are delivered as downloadable files, so there is nothing to return by mail or in person and no return shipping to pay. After a refund, please delete the files you downloaded and do not use the seal.
Email mail@pedigitalstamps.com or use our contact form, and include the email address you used at checkout. The receipt number from your order confirmation email helps us find the order faster.
Refunds go back to the card or payment method you paid with. Once we issue a refund, it usually takes 5 to 10 business days to appear on your statement, depending on your bank.
For an order of several seals, you can ask for a refund of the whole order or of individual seals. An individual seal is refunded at its share of the bundle price, which is the amount shown against that seal on your receipt.
A wrong license number or a typo in a name does not need a refund. For 30 days after purchase, the Remake page lets you correct each seal and download it again, twice per seal. If you need more corrections than that, or the 30 days have passed, email us and we will correct the seal free of charge.
This policy applies to every order placed on pedigitalstamps.com, including orders from the United States and Canada. It is also summarized in section 5 of our Terms and Conditions.
